Job Summary

The jobholder shall be responsible for implementation of the day to day business process management, re-engineering and improvement of all the digitized processes within the domestic taxes department and the associated change management activities.

Duties & Responsibilities


Review the “as is” business processes and identify areas for improvement and change.
Gather and document detailed specifications and business requirements for business system changes.
Conduct user acceptance tests of solutions/releases with other business users for the relevant assigned components.
Review “to be” processes associated with new enhancements.
Proactively communicate and collaborate with internal & external stakeholders to analyse information needs and functional requirements.
Work with ICT and ensure DTD’s business process requirements are met by new systems and propose alternatives if required.
Document reported system defects, and escalate for review and respond to emails on system related queries.
Provide relevant support to stakeholders during the pilot and roll out phase of the projects or a new initiative or system enhancement.
Identify and assess stakeholder readiness for the pilot and roll out phase.
Review user manuals and communications to internal and external enhancements.
Monitor and report performance on key performance indicators.


Person specifications

For appointment to this job, the candidate must have:


A Bachelor’s degree in Business Management, Project Management, Finance, Computer Science, Information Technology, Social sciences or related field.
Minimum of 3 years work experience in a similar role.
Membership to a relevant professional body.