YOUR ROLE

Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Work with application equipment to provide solutions to enhance customer adhesive related processes
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/CAPRIS)
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
Promote internally SBU innovations and best learnings cross accounts

YOUR SKILLS

ADP, ALBERT
Digital tools
Lean management
Operations
Process excellence
Project management
Quality management
Risk assessment
Training preparation
Finance
Marketing and sales