Job Specifications
Duties and responsibilities: - 

Receiving, Directing and relaying telephone messages;
Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
Receiving and record mails/parcels then distributes them to the relevant office;
Maintaining visitor’s book for analysis by respective departments;
Ensuring information materials are available at the reception and availing the same to clients;
Opening and date stamping all general correspondences;
Assisting in the planning and preparation of meetings, conferences and conference telephone calls;
Responding to public enquiries;
Answering all incoming calls and handle call enquiries whenever possible;
Redirecting calls as appropriate and take adequate messages when required;
Recording and type all incoming visitors names for analysis per department;
Ensuring information materials are available at the reception and request clients to get a copy;
Opening the biometric door for clients.

Persons Specification 
For appointment to this grade, a candidate must have: -

At least four (4) years relevant work experience;
Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;
Proficiency in Computer Applications;
Good Public Relations Skills;
Compliance with Chapter Six of the Constitution.

Skills

Proficiency in computer applications; 
Communication skills; 
Interpersonal skills; 
Report writing skills; 
Negotiation skills; 
Problem solving skills. 

Competencies

Ability to work under pressure; 
Ability to work independently and in a team; 
Ability to multi-task and prioritize work; and 
Demonstrated ability to implement Quality Management Systems.