We are seeking a reliable and customer-focused Customer/Member Service Representative to join our call center team. In this role, you will serve as the first point of contact for customers and members, providing assistance, answering questions, and resolving issues in a timely and professional manner. This position requires strong communication skills, problem-solving abilities, and a genuine commitment to delivering excellent service.

Responsibilities:

Handle inbound and outbound calls to assist customers and members with inquiries, account updates, or service requests.

Provide accurate information about products, services, and policies.

Resolve customer issues by identifying solutions or escalating to the appropriate department when necessary.

Document interactions and maintain up-to-date customer/member records in the system.

Process payments, account adjustments, and service requests as required.

Meet performance metrics including call quality, response time, and customer satisfaction.

Collaborate with team members and management to improve service processes.

Qualifications:

High school diploma or equivalent (some college preferred).

0–2 years of customer service or call center experience (entry-level applicants encouraged to apply).

Strong verbal and written communication skills.

Active listening and problem-solving abilities.

Comfortable working with call center systems and basic computer applications.

Ability to work a flexible full-time schedule, including evenings or weekends if needed.

Key Skills:

Customer service orientation

Professional phone etiquette

Patience and empathy

Attention to detail

Time management

Team collaboration

Work Environment:
This is a flexible, full-time or part-time role based in a call center environment, with opportunities for growth and advancement.