ACTIVITIES:


- The duties and responsibilities for the Valet Attendant include, but are not limited to, the following:

- Greet all guests promptly and courteously upon arrival

- Safely park and retrieve guest vehicles in a timely and professional manner

- Maintain control and accountability of vehicle keys at all times

- Coordinate vehicle arrivals and departures with the doorman and bell staff to ensure a smooth guest experience

- Assist guests with luggage to and from their vehicles as needed during arrival and departure

- Offer to contact valet services for vehicle retrieval upon guest departure

- Hand off appropriately to the doorman or bell attendant, ensuring clear communication of guest names and luggage ownership

- Assist guests to the curb to meet their transportation when necessary

- Thank guests for staying at the hotel and invite them to return

- Possess knowledge of the community and surrounding area to assist guests with directions, dining, entertainment, and local events

- Respond quickly to guest requests in a friendly, courteous, and efficient manner

- Monitor the valet drive and surrounding areas for safety, cleanliness, and organization

- Report any damages, hazards, suspicious activity, or maintenance needs in assigned areas

- Return any lost-and-found items discovered in vehicles, drive areas, or hotel premises according to hotel procedures

- Ensure valet equipment, podium, and drive area are kept clean and orderly

- Properly use and be responsible for all keys, radios, tickets, and equipment issued during the shift

- Notify guests of vehicle availability or delays when necessary

- Arrive on time for scheduled shifts and follow all uniform and grooming standards

- Provide other guest services and perform additional duties as assigned by management



 

COMPETENCIES WE ARE SEEKING:


- Excellent verbal communication skills in English

- Excellent interpersonal and administration skills

- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

- Present a high degree of professional work ethic and image

- High school graduate or equivalent

- Availability to work day, evening and night shifts any day of the week including weekends and holidays



Strong Assets for the Bell Attendant would include:


- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

- Understand room status and room status tracking.

- Know room locations, types of rooms available, and room rates.



Physical Aspects of the Job:


- Constant standing and walking throughout shift

- Frequent lifting and carrying up to 70lbs

- Constant kneeling, pushing, pulling and lifting.



Frequent ascending and descending of stairs.