Job Description
• Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer enquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions.
Skills and Qualifications
• Good communication skills • Ability to multitask, prioritize and manage time effectively • Capacity to stay calm under pressure and handle stress effectively • Strong problem solving skills and initiative • Detail – oriented with a focus on providing outstanding customer service • HND or degree
Location: Adenta-Accra

All C.V.‘s should be sent via:
indicating the position as the subject of the e-mail
Closing Date: 30 January, 2025