This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
 
JOB FUNCTIONS:

- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

- Assesses customer need for additional products/services

- Assesses customer compliance with physician orders

- Answers questions and provides customer education regarding products/services

- Documents calls in computerized record keeping system

- Enters customer orders in computerized system

- Verifies and updates demographic information such as address and telephone number in computerized records



Qualifications

- Read and analyze documents such as patient orders

- Comprehend pharmacy prescription terminology

- Effectively communicate with coworkers and patients alike

- help with the training of employees

- calculate figures and amounts in reference to frequency and doses dispensed

- apply common sense understanding to carry out oral and written instructions



Education & Experience: 

- High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training

- Computer entry Required

- Must meet any licensing requirements necessary for specific location



Physical Demands: 
This employee must occasionally lift and/or move up to 25 pounds.