Role Objective


We are seeking a motivated and tech-savvy ICT Assistant to support the day-to-day IT operations of the organization. This role is ideal for a candidate with solid troubleshooting skills, user support experience and working knowledge of ERP systems. The role offers exposure to cybersecurity, networking and IoT-integrated platforms.


Key Responsibilities


Provide first-line support for users experiencing hardware, software and connectivity issues.
Support the setup and configuration of computers, printers and peripheral devices.
Assist with basic ERP support tasks such as user access, data entry issues and system navigation.
Monitor network performance and report connectivity or access concerns.
Help ensure antivirus and basic cybersecurity protocols are in place and up to date.
Maintain IT asset inventory and assist in tracking repairs or replacements.
Provide orientation to new staff on ICT tools and policies.
Any other responsibility as assigned by the organization.


Qualifications


Diploma or degree in Information Technology, Computer Science or related field.
2+ years of experience in ICT support or helpdesk roles within ICT-intensive workplaces.
Exposure to ERP platforms (for example Odoo, SAP, Dynamics) at the user or support level.
Certification in IT support, networking, or cybersecurity (CompTIA A+, CISCO or similar) would be an added advantage.
Familiarity with Microsoft Office 365, Windows OS and LAN/WAN concepts
Strong interpersonal skills and a service-oriented mindset