DUTIES AND RESPONSIBILITIES

Oversee daily hotel operations including front office, housekeeping, food and beverage, and maintenance departments.
Ensure the hotel operates in accordance with set standards for guest satisfaction, cleanliness, and service.
Manage budgets, financial performance, and expenses to maintain profitability.
Coordinate with different departments to ensure seamless operations and address any issues.
Implement and monitor policies for customer service excellence, guest handling, and complaint resolution.
Monitor staff performance, provide regular feedback, and ensure a positive work environment.
Ensure compliance with health, safety, and legal regulations, including hygiene standards.
Oversee staff scheduling, recruitment, and onboarding in collaboration with HR.
Drive staff training and development, with a focus on enhancing service delivery.
Develop and implement strategies to improve operational efficiency and customer satisfaction.
Handle guest feedback, reviews, and complaints, ensuring timely resolution.
Regularly report to upper management on hotel performance and any operational challenges.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Degree in Hospitality Management, Business Management, or a related field.
3-5 years of experience in hotel operations management, preferably in a remote or lodge setting.
Strong leadership and team management skills.
Experience managing multiple hotel departments simultaneously.
Knowledge of HR or people management is an added advantage.
Financial acumen with experience managing budgets and improving profitability.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in hotel management software and MS Office Suite.