About the Company:

In collaboration with the Assistant Managers Relationship, Branch Managers and the Collections supervisors, obtain a list of non-performing loans and closely follow them up for collections
Clearly document all the collections efforts undertaken for each of the cases
Follow up the written off loans and document efforts made in recovering the loans
Monitor the loan repayment accounts of written off loans and ensure collections of any amounts thereon.
Work closely with auctioneers/ debt collectors to follow up on their progress on cases allocated to them for recovery.
Develop a list of lessons learnt during recovery for strategic guidance on our lending business.
Make weekly and monthly reports to the Collections Supervisor on progress of collections efforts.
Ensure that the recovery processes are adhered to avoid putting the bank at a risk of legal battles
Ensure all recovered funds are directly deposited on the customer account and by all means avoid receiving customer funds on personal Mobile phones or accounts.
Effective communication to the branch managers, supervisors & collection unit with respect and timely is expected during your time with the bank.