Job Description
• Responding to client enquiries via phone, email or face-to-face • Assessing and resolving complaints effectively and efficiently • Maintaining a high level of product knowledge to provide accurate information to clients • Keeping accurate records of client interactions, transactions, comments, and complaints • Providing feedback on the efficiency of the customer service process • Working collaboratively with the team to improve overall client satisfaction • Identifying and escalating issues to supervisors or other relevant departments • Offering recommendations to clients about the company’s products or services • Training and mentoring new staff to deliver high-quality customer service
Skills and Qualifications
• 2 years work experience • Strong phone contact handling skills and active listening • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or degree • Ability to handle transactions accurately and responsibly. • Attention to detail.
Location: Accra

All C.V. ‘s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 25 July, 2025