Key Responsibilities


Assign and reassign orders to 3PLs, riders, and drivers based on capacity, proximity, and resources.
Collaborate with fellow Dispatchers to plan and batch deliveries efficiently.
Monitor rider and driver positioning to minimize idle time.
Handle riders’ and drivers’ inquiries or complaints quickly and professionally.
Liaise with Customer Service and Operations teams to resolve delivery-related issues.
Maintain high levels of customer satisfaction and compliance with company policies.
Provide actionable feedback to improve delivery efficiency and service quality.


Requirements


Experience in logistics, supply chain, or customer service.
Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong analytical, communication, and organizational skills.
Proven leadership ability and a collaborative mindset.
Solid understanding of fleet management and logistics operations.


Competencies


Strong decision-making and problem-solving skills.
Excellent negotiation and interpersonal abilities.
Commitment to continuous improvement in a fast-paced environment.
Strategic thinker with attention to detail.