Job Description

Responds to customer complaints.
Evaluates and resolves customer’s problem.
Installation of machine.
Troubleshoot and proffer solution to customer equipment
Train customer personnel on machine operation.
Repairs, tests, and maintains machine.
Monitors performance of the machine.
Provides customers with regular reports and feedback on their service requests.
Develops and maintains relations with customers.
Reports common complaints of customers to top management in order to address the situation for future reference.
Offers feedback on product development, features, and functions.

Requirements

Bachelor’s degree in Electrical Engineering or related field
1-2 years of experience
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
Resourceful, with the ability to work independently
Strong time management skills
Ability to adapt to changing circumstances
Decision-making, problem resolution and creative thinking skills
Attention to detail.
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
Ethical and trustworthy.
Willingness to travel
Not more than 35 years of age