At United Tech, we are looking for a Support Specialist to become a valuable part of our team. This position offers the potential for career advancement into roles such as Shift Lead or Mentor/Trainer, allowing you to further develop your leadership and mentoring skills.
What you’ll help us do:
- Responding to customer inquiries via email and chat in a timely and effective manner
- Offering technical support to address user issues and concerns
- Escalating user feedback and complex problems
- Initiating proactive outreach to customers for enhanced engagement
- Maintaining high levels of customer satisfaction by delivering great service
- Tracking and managing key user interactions, maintaining comprehensive records of their status

It’s all about you:
- 6+ months of experience in customer support
- Proficiency in English at an Upper Intermediate level or higher
- Proactive approach to problem-solving and troubleshooting
- Strong time management skills
- Empathetic and compassionate attitude toward customers' concerns
- Active listening skills to understand and address customer needs effectively
- Excellent verbal and written communication abilities for clear and professional interaction
- Patience in handling challenging customer situations
- Positive problem-solving attitude to ensure satisfactory issue resolution
- Adaptability in managing diverse customer personalities and scenarios
- Ability to collaborate effectively within a team environment, sharing insights and contributing to a cohesive support unit

Will be a plus
- Familiarity with platforms such as Zendesk, Freshdesk, Intercom, or similar email/chat support CRM systems
- Experience in outsourcing and product companies

What we offer:
Comfortable working environment. You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools. Highly-skilled team. We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle & Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche. Investment in the future. The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing. Care and support. We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave, 100% coverage of medical insurance, reimbursement for sports and equipment, corporate events and stylish merch.
Hiring process:
- Intro call with a Recruiter
- Test task
- Interview with the Hiring team
- Final interview
- Reference check
- Offer

P.S. Noticed a perfect match for your friend? We accept recommendations for all vacancies. If you are ready to refer your candidate, you can do it now and get a bonus up to $2000: Сlick Here!