Responsibilities

Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
Improve operational management systems, processes, and best practices.
Ensure area processes remain legally compliant.
Formulate and execute area operational objectives.
Examine financial data and use them to improve profitability.
Ensure all targets of the area/region are met.
Perform quality controls and monitoring activities.
Supervise and mentor staff

Requirements

Interested candidates should possess a Bachelor's Degree, HND / Master's Degree
Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality, Retail, and Insurance
At least 7 years leading teams.
Experience in leading high end retail businesses (added advantage)
Proven track record of achieving operational efficiency.
Exceptional customer service & Problem-solving skills.
Excellent interpersonal communication skills, both verbal and written
Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
Strong analytical skills
Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.