JOB DESCRIPTION
• Collaborate with the team to improve customer service procedures • Identify and escalate complex issues to the appropriate department • Maintain a positive and empathetic attitude toward customers • Stay updated on product knowledge and company policies • Respond to customer inquiries via phone, email, and chat • Resolve customer complaints in a professional manner • Process orders, returns, and exchanges • Provide product and service information and guidance • Document and update customer records based on interactions • Follow up with customers to ensure their issues are resolved
QUALIFICATION AND EXPERIENCE
• Excellent communication and interpersonal skills • Ability to handle stressful situations and diffuse upset customers • Strong problem-solving skills • Ability to multitask and manage time effectively • Attention to detail and accuracy • Good typing skills and computer literacy • HND or higher • 2 years professional experience
Location: Accra

All C.V. ‘s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 28 June, 2025