Digital Channel Strategy: Develop and implement strategies for digital channels, including product development, customer engagement, and channel optimization.
Platform Management: Oversee the development, maintenance, and enhancement of digital platforms, ensuring security, reliability, and performance.
Customer Experience: Ensure excellent customer experience across digital channels, through user-centric design and continuous improvement.
Security and Risk Management: Ensure the security and integrity of digital channels, identifying and mitigating potential risks and threats.
Performance Analysis: Analyse performance metrics, identify areas for improvement, and implement changes to optimize digital channel performance.
Collaboration: Collaborate with cross-functional teams, including IT, Projects, Marketing, and Product Development, to drive digital channel initiatives.
Regulatory Compliance: Ensure compliance with relevant regulations and industry standards, such as cybersecurity and data protection.