Job Description

We are looking for logistics officers to work alongside the Resolutions teams to handle the following duties:

Resolve station & customer escalated issues - missing/damaged/delayed - daily/weekly report.
Monitor and track unacknowledged parcels to resolution - Daily report.
Data spooling and extraction.
Notify affected stations (Origin/destinations); email and phone calls.
Track responses and update the database & escalate when there is no response
Escalate process failures - root cause.
Follow through on all escalated issues (closure).
Reports; system issues, process failure, pending issues, resolved issues, personnel queries.
Forwarded/delayed parcel; Daily report.
Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability.
Take inventory of all delayed customer collections and send to the CPS with an email communication.
Parcel registration issues.
Trip creation and acknowledgment issues.
Waybill edit and cancellation.

Requirements

Candidates should possess a Bachelor's Degree qualification with at least 2 years relevant work experience.
Ability to identify and analyse issues.
Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
Excellent communication skills
Strong attention to details
Strong report writing skills
Good analytical and investigative skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Excellent time management and organizational skills
Good investigative skills.