The Branch Manager will maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke, The process requires careful daily coordination, cash planning (including foreign exchange/banknotes), forecasting and management and would need to use a nodal optimization tool to ensure most effective cash management. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Responsible for opening and closing procedures for the branch area as per current procedures
Perform quality checks on note counting equipment by using the applicable Test pack.
Test pack to include fit, unfit and counterfeit banknotes as described in the Minimum standards issued by the South African Reserve Bank (SARB.)
Regulate the Treasury workflow, i.e. Determine cash flow within branch/area and placement of cash within other areas as per forecast within Tactix requirements
Ensure cash orders received from clients such as Hub and Spoke in order for ATM custodians to replenish ATM’s.  Ensure correct orders are paid to correct custodian.
Maintaining effective End of Day Controls in the cash environment, i.e., bundle check, balancing of accounts and cash counts
Ensure correct safeguarding procedures with regards the physical cash and counting are always followed.
Assist within branch by resolving client queries and complaints.
Managing of custodian for ATM & GBRU and maintaining processes and compliance
Client contract regarding shortage / surplus and assist within branch if required
Responsible for RIB foreign exchange administration and balancing and actioning of set listings on a daily, weekly, monthly basis
Effective stock management, ordering and clearance of foreign banknotes (in liaison with International Banking team) to ensure customer service delivery and branch limits controls
Ensure cost effectiveness in managing foreign banknote ordering/clearances and related logistics
Manage capacity of staff through recruitment of permanent as well as temporary staff and planning of leave.
Coordinate employees training and identify developmental needs and ensure these are acted upon. Ensure all staff are competent through completion of all required compliance training
Establish and maintain effective communication channels and correspondence processes between employees.
Establish and maintain a succession plan for the team.