To achieve business growth in both SME and retail segment. The role holder will have the responsibility of onboarding quality using lead generation and marketing drives whilst maintaining/building customer relationship and account information.

Key Responsibilities:


Acquisition & Business Development
Acquire new Retail and SME accounts on a monthly basis.
Expand and strengthen relationships with existing Retail and SME clients
Identify cross-selling opportunities to grow the customer portfolio size.
Drive deposit growth within the acquired Retail and SME customer base.
Increase Non-Funded Income (NFI) through value-added services.
Compliance
Provide consistent customer engagement and personalized support.
Regularly update and maintain customer records in line with bank policies.
Ensure a seamless customer experience to foster loyalty and referrals.
Other
To safeguard and promote the bank’s image with the general public
To assist in other issues aspects such as issue escalation and resolution to support our growth strategy
Compliance & Operational Excellence:
Adhere to all internal policies and external regulatory requirements.
Comply with operational and credit policies during client onboarding and servicing.
Ensure accurate recording of all customer engagements and interactions.
Brand and Support
Act as a brand ambassador by upholding and promoting the bank’s image.
Address and escalate customer issues promptly, ensuring timely resolution.
Support overall bank growth strategies by participating in campaigns and team initiatives.


Qualifications and Experience:


Bachelor’s Degree in any discipline from a recognized institution.
Minimum KCSE Grade: C+ (or equivalent).
Strong interpersonal skills with the ability to build lasting relationships.
Excellent communication and presentation skills.
Sales and customer service experience is an added advantage.