Tech Support engineer, mech Engineer, Customer service, Translator

  • Ukraine, Kiev
Over a year of experience as a laser cutting engineer.
Over 11 years of experience in remote tech support.
English skills (professional working proficiency, strong tech background).
Translating technical drawings, operation and maintenance manuals for construction machinery.
Mechanical engineering background.
PC/Mac skills, including:
- AutoCAD; Ashlar-Vellum Cobalt, Graphite; MS Office; TestTrack & Jira (bug tracking systems); Kayako helpdesk; Business Works Gold; FileMaker; online billing systems;
  • Linux
  • Техническая поддержка
  • Технические переводы с Английского
  • Настройка
  • обслуживание
  • резание на лазер. станках
  • Mac OS
  • Windows
  • Solid modeling
  • 2D and 3D Drafting
  • AutoCAD
  • Ms office
  • CRM
  • Helpdesk
  • TestTrack
  • Jira
  • Order Processing
  • Billing Systems
  • Bug tracking
  • Manual QA testing
  • Mechanical Engineering
  • Manufacturing Egineering
  • Tech Support
  • Customer service
  • Technical translation
  • Laser cutting
  • Fiber lasers maintenance
  • Laser cutting technology, maintenance, service & technical support.
  • Laser machines installation and setup.
  • Russian localization of operation & maintenance manuals and software for laser machines.