Welcoming customers politely and finding out what a customer wants.
To interact with customers politely by giving information about products, services, and policies
Maintain a positive and friendly tone with customers at all times.
To ensure that the shelves and showroom are kept clean and well-organized.
CEEs must stand while attending to customers. Sitting down while assisting customers is not permitted.
Items picked from the shelves must be returned to the appropriate shelf it was taken.
Welcome potential customers by recommending goods or services and demonstrating how they benefit them personally.
Creating an invoice record for customers before directing them to the cashiers for payment.
Listening to customer complaints and solving the problems that are within their ability.
Directing customers' complaints that are beyond their ability to the branch supervisor
Always being on alert to ensure no customer is left unattended.
Ensure customer satisfaction and maintain professional customer support.
Handle the responsibilities outlined in the customer service job description
Exhibit the skills and qualities expected in a customer service representative position