The Opportunity

As Head of Customer Experience & Activation, you will:


Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
Lead Activation: Drive adoption and engagement of products through targeted strategies.
Champion Excellence: Build and implement customer-first service standards and feedback loops.
Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.


Who We’re Looking For


Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
Leader & Builder: Experience leading teams and scaling customer-focused functions.


Why This Role Stands Out


Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
Career Growth: Mid-level today, executive path tomorrow.
Dynamic Culture: Join a team that rewards performance and innovation.
Competitive Rewards: Competitive plus performance-based incentives.