Main Responsibilities: 


Maintain the membership database, by accurately recording and updating information received 
Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements  
Communicate directly with clients via email and telephone within the agreed service levels 
Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals 


Experience Required: 


Database Entry and/or Database Management experience essential 
Experience within a Customer Service environment  
Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous 
Educated to standard grade English and Mathematics  
Experience from an insurance background preferred 


Skills/Qualities: 


Strong interpersonal skills with excellent written/verbal communication skills 
Must possess excellent attention to detail, with a high level of accuracy  
Must be able to review information and exercise judgement 
Ability to organise, prioritise and manage workflow to meet individual and team production standards 
Ability to work under own initiative 
Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements 
Good analytical skills 
Ability to navigate systems and applications with ease 
Regulatory awareness 
Ability to work within a large team 
Adaptable to change with a flexible approach to supporting team tasks