We are looking for a reliable Sales and Marketing assistant who is obsessed with customer service
This role is for you if you are a self-starter, a team player, mentally mature, an excellent communicator and can work with near zero supervision. You should be willing to work as part of a wider team in order to ensure customers are satisfied.
Duties and responsibilities
1. Sales channels management
Lead management of sales channels including physical location including receiving, unpacking and arranging new shipments from suppliers and vendors
Arranging and labelling goods in display shelves
Assisting customers in finding products they are looking for
Processing customer payments at checkout point/till
Addressing customer inquiries and complaints
Collaborating with other team members to ensure customer orders are delivered in a timely manner
Managing online store, online market places, and social media pages, whatsapp
Working closely with delivery team and other team members to ensure products arrive on time for marketing launches
2. Marketing
Assist to conceive, formulate marketing strategies by planning, developing and implementing effective marketing strategies
Assist to plan, produce content and visual materials for marketing campaigns
Organize and post advertising/communication campaigns (social media and phone).
Conduct market research and analysis to evaluate trends, brand awareness etc
Assist in fostering relationships with community organisers to ensure collaboration in promotional activities.
Assist in the recruitment and management of brand influencers
3. Other duties
Creating digital content during downtimes
Initiating, attending and leading frequent team meetings to ensure Company goals are aligned
Any other duties that may be assigned from time to time by the Company