Job Summary.

The jobholder shall be responsible for implementing knowledge management initiatives such as knowledge retention and transfer, awareness creation programmes, knowledge sharing sessions/webinars, knowledge identification and capture, subject matter experts, promoting knowledge sharing culture, track, measure and monitor knowledge management performance in the Authority.

Duties and responsibilities


Provide assistance in carrying out initiatives and programmes on the implementation of the corporate knowledge management strategy and policy in the assigned department(s).
Implement knowledge retention and transfer by organising online/physical engagements, trainings or sensitisations. Create and produce messages, articles and posters for the implementation of knowledge management awareness programme.
Identify and conduct structured interviews to elicit critical knowledge from the staff set to retire who are subject matter experts through knowledge video documentation.
Identify knowledge topics and potential experts in partnership with departments to implement knowledge sharing sessions and webinars on strategic knowledge areas
Manage the process of creating knowledge transfer teams, conduct briefing sessions, and make follow-ups with knowledge transfer members to ensure knowledge transfer is successfully executed.
Identify, capture, collect and publish knowledge resources in the knowledge management platform.
Liaise with the departments/staff on the creation and collection of best practices and knowledge sharing success stories for publishing.
Track, measure and monitor knowledge management performance to report and communicate impact.
Research and identify innovative ideas to improve knowledge management practices in the Authority
Carry out an active role in knowledge management initiatives, i.e presentations, expert’s capacity building program and assisting in engagement of retiring staff.
Record virtual knowledge management (KM) webinars, knowledge sharing sessions, webinars, meetings, and make proposals on editing the recordings before publishing in the iKnow platform.
Create meeting links, offering technical support in all KM virtual sessions and generating attendance registers for all sessions


Person specifications

For appointment to this job, the candidate must have:


Bachelor's degree in Knowledge Management, or information science with knowledge management specialisation or its equivalent qualification from a recognised institution.
Proficiency in Computer Applications.
Membership in a relevant professional body, such as knowledge management
One(1) year of relevant work experience.


Functional competencies


Organization awareness.
Good interpersonal and communication skills.
Team player.
Results-oriented.
Proficiency in installation, use, mapping, customization and migration of knowledge repositories - DSpace.
Knowledge of configuration and use of major databases, i.e PostgreSQL and MYSQL