Responsibilities 
Strategy

Provide effective, operational leadership and stewardship through active involvement in all programs and services.
Ensure the continued financial viability of the organization’s program/service units through sound fiscal management.
Support in the development and implementation of strategic plans. 

Business Stream Management

Manage and optimize the performance of our multiple business streams, including workflow automation, performance management, project management, and deployment of new activities, by developing and implementing operational strategies, KPIs, and performance metrics.

Process and Knowledge Improvement

Drive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.
Lead the formulation of SOPs and policies that make organisations efficient and compliant 
Work to set up the monitoring and evaluation metric, measurement and sharing  in collaboration with the monitoring and evaluations team 
Lead and be the custodian of building a culture of sharing best practices, facilitating collaborations among the teams
Lead the creation and maintenance of a platform for the dissemination insights of into lessons learned in the life of the organisation.

Compliance & Risk Management

Ensure all program activities operate consistently, legally, and ethically, within the mission and values of the organization across the region
Identify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.

Management and Leadership

Provide leadership to direct reports, dedicate time to coach and mentor leaders to perform to their full potential, and act as a role model for culture and values.
Team Coordination: Orchestrate a high-performing cross-functional team, fostering a culture of innovation, accountability, and collaboration.
Collaborate with HR to build a robust talent strategy, leading to a high-performing team, high employee retention, and an efficient organization with a positive culture.
Work with the Operations to develop an effective IT infrastructure that supports operations, reporting, and data collection.

Financial Management

Collaborate with the finance manager in Budget planning 

Reporting

Provide periodic reports to the executive leadership on the overall performance of the Business Operation. 
Oversee the reporting of relevant country office updates

Qualifications, Skills, Competencies Required

The minimum academic qualification required to effectively perform the job is a Bachelor’s Degree with a preferred area of Specialization in business.
9-10 years of experience is required with 5 in a management position preferably in the media and creative industries. 
Experience supervising seasoned staff operating multiple activities across a broad geography.
Seasoned in leading diverse work teams and developing an organization-wide strategy for programme excellence. 
Communications Skills
Leadership Skills
Strategic thinking
Innovation and Problem-Solving Skills
Organizational and Planning Skills
Analytical skills 
Facilitation skills
Networking skills
Great Interpersonal Skills 
Financial Management Skill

What the Organization Offers

Paid Time Off
Comprehensive health cover
Emergency Assistance Program
Flexible Hybrid Work Schedule
Professional Development Plan