Installing, maintaining, troubleshooting, repairing, upgrading, and supporting hardware (Servers, PCs, peripherals, printers, and scanners), operating systems and standard software.
Administration and support of Active Directory, email, and enterprise anti-virus software.
Participation as a key player in the setup of new branches by installing, configuring, and supporting all newly installed hardware and software.
General technical support to all computer users, both emergency and routine.
Troubleshooting of all hardware issues to identify and resolve issues affecting users.
Advising on compatibility of hardware, applications, and operating systems, according to user requirements.
Providing specifications for the procurement of hardware and software.
Maintaining an inventory of equipment including that under repair and requisitioning for the procurement of hardware components as required.
Ensuring the routine maintenance and servicing of equipment
Assisting with the documentation and implementation of ICT department policies relating to Desktop Management, Service Level Agreements with end-users and with externally contracted companies.
Maintaining an inventory of hardware and software and the documentation of hardware configuration.