Roles and Responsibilities

Education - Graduate.
Salary - 5.50 - 6.50 LPA
Job Location - Goregaon

POSITION / DESIGNATION -Area business head- Phone sales
BAND / GRADE -Assistant Manager/Deputy Manager

JOB RESPONSIBILITIES -
Floor Manager is responsible for Training, hand holding the team and building relationship with the Phone Managers/ Field BDM/ RBH& back office support. He/she will also be responsible for achieving the sales target and maintain quality service standards through their teams.
Campaign Management
Weekly review and monitoring the Teams on all running campaigns
Monitoring and ensuring Login to issuance as per defined process & TAT
Ensure FTR
Ensure regular training
Best Practise Sharing
Run and Manage R&R for team motivation
Ensure Persistency and control surrender Target Orientation
Should always be abreast of the current business situation Like no. Of leads, conversion %, business numbers etc. Relationship Management, Sales target achievement Process Adherence
Ensure Target Vs Achievement always
Ensure excellent rapport with the Phone Managers to maximize productivity
Ensure and demonstrate supportive behaviour with Phone Managers, Field BDM,RBH
Ensure and demonstrate supportive behaviour with other functions in the organisation
Ensure Processes are adhered to as per TAT. Quality -Sales Support
Ensure Quality standards in sales support process with efficient escalation mechanism Software support, integration & enhancement
To manage the above for smooth functioning on the floor.

KEY PERFORMANCE INDICATORS
QUALITATIVE
Best Practise sharing
Excellent relationship with Phone Managers/Field BDMs, RBHs along with other support functions
Motivation and team-work
System Integration/enhancement for smooth functioning

QUANTITATIVE
High number of leads generated
Sales Target numbers achieved
High Conversion ratio
Login to Issuance Ratio
Ensure Persistency and control surrender

PREFERRED CREDENTIALS

COMPETENCIES
Ability to interact and gain trust to maintain a mutually beneficial relationship.
Ability to comprehend, capture as well as interpret team skills and problems
Ability to manage difficult situations both at the customer/distributor & caller end
Result Orientation
High level of motivation and perseverance to be given to the team
Sales mindset and a positive attitude
Good computer knowledge (majorly excel)/technological skills
Good verbal and written communication skills. Should be very good in English &
Regional Language

WORK EXPERIENCE
5- 8 years
Insurance / Banking / Finance/Call Center/ Sales experience; Exposure to
managing call centre floor is a must

QUALIFICATIONS
Minimum Graduate / (12 + 3 = 15) years of formal education.

COMPETENCIES
Excellent verbal and written communication skills
Excellent Presentation Skills
Problem analysis and problem-solving
Excel skills
Good articulation skill
Empathy & Leadership Capabilities
Accountability
Transparency of information
Strong negotiation skill