Duties and Responsibilities

Participate in the development, review and implementation of departmental standard operating procedures.
Resolving problems by conducting root cause analysis, coming up with the best solution, expediting correction or adjustment, and following up to ensure resolution.
Maintaining an internal communication system; ensuring instructional and support personnel are kept informed of needed information.
Managing supplies (cleaning, stationery, food supplies, etc.) & ensuring meals are prepared and served on time.
Escalating issues to the Management that require the attention of the Founders and Directors.
Preparing documents from rough drafts, notes, recordings, or oral instructions.
Carrying out annual counts of physical assets and providing detailed analysis of assets’ condition/ variances in conjunction with the Finance-stores department.
Overseeing the planning and preparing of staff meetings and workshops.
Ensuring that appropriate security and safety methods are employed within the office.
Ensuring the appropriate calendars and schedules of activities are maintained.
Preparing, creating, and composing letters, reports, bulletins, and other
Maintaining solid donor, volunteer, and parent/family relationships by handling enquiries, questions and concerns with speed and professionalism from all stakeholders.
Preparing, creating, and composing letters, reports, bulletins, and other documents for our programs.

Key requirements, skills and qualifications

Minimum of Bachelor’s degree in business administration, social sciences, or related field
At least 3 years of relevant experience in a busy set up.
Proficiency in Microsoft Office Suite, including Excel.
Excellent written and verbal communication skills
Highly organized individual with keen attention to detail and is task oriented.
Exceptional interpersonal skills with ability to multi-task while prioritizing key tasks.