The Business Operation Manager at GMA & BFA International Travel Agency Ltd. is responsible for overseeing and optimizing the daily operations of the company. This role involves ensuring operational efficiency, managing staff and customer, enhancing customer satisfaction, and implementing strategic initiatives to drive the company’s growth and profitability.
Key Responsibilities
Operational Management

Oversee the day-to-day operations of the travel agency.
Develop and implement operational policies and procedures.
Monitor and analyze the business.

Staff Management

Train and supervise staff members.
Assign tasks and responsibilities to employees and ensure timely completion.
Conduct performance evaluations and provide feedback.

Customer Service

Ensure a high level of customer satisfaction by addressing client inquiries an resolving complaints promptly.
Develop and implement customer service standards.
Monitor customer feedback and report to the Management.

Financial Management

Prepare and manage budgets, monitor expenses, and ensure cost-efficiency.
Oversee financial transactions and ensure accurate record-keeping.
Conduct financial analysis and reporting.

Marketing and Sales

Develop promotional strategies.
Identify new business opportunities and partnerships.
Monitor sales performance and implement strategies to achieve targets.

Compliance and Risk Management

Ensure compliance with legal and regulatory requirements.
Identify potential risks and develop mitigation strategies.
Maintain up-to-date knowledge of industry trends and regulations.