Job Purpose

It is to provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty.

Key Responsibilities

Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
Report on all the anomalies found in commercial service.
Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.
Support the customer in corrective and preventive maintenance by:
Coaching and training the customer on executing maintenance tasks, following procedures delivered by Gibela Engineering team upon request.
Respond to all requests addressed by the customer – by call or directly at technical support desk.
Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.
Troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require manual work and sometimes working on powered up trains in a safe and controlled manner.
Carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
Carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and train system knowledge.
Undertake other duties as specified by the Team Leader and Depot Manager.
Adhere to Company procedures especially in relation to Quality and Health & Safety.
Train new members of the team.
Support the Reliability team and the Field Engineer to understand the root cause of complex failures.

Minimum Requirements

National Diploma (S4) qualification in either Electrical or Electronics Engineering.
Industrial or Technical background with 2 to 3 years of experience, preferably in a rail related environment.
MS Office literate (Word, Excel, PowerPoint).
Decisive. Obtains and uses necessary information to make decisions.
Ability to Coach others (occasionally share skills/information with others).
Self-Motivated. Is inspired by the job at hand and inspires others to achieve agreed goals.
Logical and organized.
Autonomous.