Administration, installation and support of all Wide Area Networks, Local Area Networks and Telecoms equipment that exist within Equity Bank (both branch and Head Office) including user administration, security, reliability and availability.
Participation as a key player in the setup of new branches by installing, configuring and supporting all newly installed network equipment.
General technical support to all computer users, both emergency and routine.
Troubleshooting of all network issues to identify and resolve issues affecting users.
Support of internet connectivity to branches.
Ensuring that all IT users adhere to the Equity Bank IT policies.
Liaising with the IT Manager regarding any technical issues that affect operations at the branch and providing recommendations on how they should best be handled.
Assist with documentation for the IT department such as contributions to the IT manual, Technical Support documentation and other related IT documents.
Training of users where user knowledge / skills are deficient
Providing IT training to branch ICT contacts as required on basic network configurations, and VOIP telephony issues.