The Dispatcher is a professional who are the point of contact for drivers, invoicing officer and store manager have all the information needed to make deliveries.

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information