RECEPTIONIST – (KET 8) ONE (1) POSITION REF: KET/5/1C/40/129/VOL II – B (02/2025) ON PERMANENT & PENSIONABLE TERMS

Reporting to the Corporate Communications Officer- Customer Care

 Job purpose

This Job is responsible for providing excellent customer service at the Company’s entry point.

 Key Responsibilities;


Manning and guarding of all receptions at the Head Office;
Maintaining a record of all activities at other receptions within the Head Office;
Receiving walk-in visitors;
Checking them in via the Visitors Management System;
Directing visitors to the relevant offices;
Drafting quarterly customer service reports;
Conducting in-house customer service training and reporting on the same;
Ensuring all receptions are presentable and well stocked with updated IEC materials;
Managing the main switchboard;
Receiving and escalating complaints to the Customer Care Officer;
Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;
Undertaking the translation of service charter into special formats;
Distributing the Company’s IEC material and updating the log sheet;
Executing customer Service week and decorations for receptions for Christmas season;
Updating the Corporate database;
Providing necessary information for Customer Service Survey;
Undertaking the customer care program.


Qualifications & Skills required


Diploma in Communications, Journalism, Public Relations, Marketing, OR related field from a recognized institution;
Relevant professional qualifications/ certification;
A minimum of four (4) years relevant work experience.