Job Purpose:

To assist the Huawei Enterprise Team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:
Product Specialist Service

To assist the Huawei Enterprise Team in growing the run–rate business on the Huawei Enterprise Portfolio.
Design solutions based on the clients’ requirements.
Assist with the tender processes.
Conduct demos and POC on Huawei products.
Assisting with some credits.
Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
Ensure pipeline document up to date 24/7.
Provide back order feedback.
Respond timeously to Huawei Enterprise quotes.
Maintenance/EOM discussions with partners.
Attending necessary training to upskill and maintaining certifications annually.
Assisting during customers and staff training when necessary.
Assisting with growing Huawei Enterprise division.
Promote incentives to partners.
Internal and external training.
Regional travel when and if required.
Afterhours access and work when and if required.

 Customer Satisfaction

Maintaining partner relationships and delivering the best customer service.
Handling queries relating to Huawei Enterprise Products.
Refreshing and following up old quotes (part of courtesy calls).
Courtesy calls to customers.
Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
Promote Huawei specials and product to customers.
Weekly/Daily Customer facing visits feedback to be provided.
Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

Matric or Grade 12
Tertiary commerce qualification would be advantageous
Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
2 years' experience within distribution channel and equivalent vendor specific

Skills and Knowledge:

Project Management
Marketing principles
Customer service
Internal process and procedure/policy
Problem solving/analytic skills
Administration skills (e.g., Microsoft Office)
Verbal and written communication skills
People and customer management skills
Conflict management skills
Networking skills
Communication skills
Evaluative skills
Customer relations skills
Numerical skills
Information processing skills
Relationship building skills
Influencing/persuasion skills
Negotiation skills
Organisational skills
Delegation skills
Presentation/public speaking
Attentiveness
Deductive reasoning skills
Comprehension skills
Creative skills/idea generation skills