Responsibilities


TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo
The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a fast pace work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.


Responsibilities:-


Manage and grow post-sale client relationships with advertisers of all sizes
Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
Monitor and analyze ad campaigns, and proactively take initiative to improve results
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
Share marketplace feedback and guide our advertising strategy
Support and work with sales team on pre-sale research and pitch
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team


Qualifications

Minimum Qualifications:


Experience in account management/client services roles in digital marketing
Experience managing performance & branding advertisers with a deep understanding of their challenges
Ability to analyze data and identify insights to assess campaign performance
Experience working with clients in FMCG industries
Proficient in English


Preferred Qualifications:


Proactive attitude with excellent project management, organizational, and analytical skills
Ability to travel domestically and internationally as needed
Agency experience is a plus