Job Description
• Building sustainable relationships and engage customers by taking the extra mile • Keeping records of all conversations in the call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meeting personal/team qualitative and quantitative targets • Processing orders, forms, applications, and requests • Communicating and coordinating with colleagues as necessary • Handling customer enquiries, both telephonically and by email • Managing large amounts of inbound and outbound calls in a timely manner • Identifying customers’ needs, clarify information, research every issue and provide solutions • Seizing opportunities to upsell products when they arise
Qualification Required & Experience
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements. • Willingness and the ability to travel to client locations, when required. • Ability to keep updated on new developments in the field of client services. • HND or degree • 2-3 years of experience in client services, • Exceptional ability in providing professional, efficient, and friendly client services. • Ability to coordinate with other departments on client-related matters.
Location: Accra

All C.V.‘s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 25 April, 2025