Job Description

Candidate will be a first point of contact to our prospective and existing customers, and will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
Build and maintain effective working relationships with operational colleagues and workshop staff.
Escalating customer's enquires to the right department and follow up on After Sales services
creating an supervising and ensuring business area is ready for business of the day
Make suggestions for improvements in all matters within area of responsibility

Qualifications & Requirements

Candidates should possess a B.Sc / HND in English, Mass communication or other related courses
Must have 2 - 3 years' of relevant work experience
Excellent phone etiquette and good verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint.