CORE RESPONSIBILITIES


Gather and analyze business requirements:
Interview stakeholders to understand their needs and goals.
Document and prioritize requirements.
Identify and assess risks.
Design and implement solutions.
Develop system specifications and prototypes.
Work with developers to implement solutions.
Test and debug systems.
Business Process Optimization
Continuously optimize customer facing systems for ease of business and exceptional customer experience.
Continuously optimize internal business systems for optimum efficiency and agility.
Train and support users for optimum system utilization and productivity. 
Project Management and Support
Assist in project planning, scheduling, and resource allocation.
Track project progress and report on milestones and deliverables.
Manage project risks and issues and propose mitigation strategies.


KEY DELIVERABLES


Personalized & Progressive Customer Relationships
Ensure systematic management of customer relationships throughout the customer lifecycle, from  acquisition to growth.
Optimize for scalability and cost-efficiency.
Personalized Customer Experience & Ease of Doing Business
Improve overall customer experience and make this a source of competitive advantage for the  company.
Optimize for scalability and cost-efficiency.
Efficient & Interconnected Supply Chain
Deploy solutions to achieve a seamless and interconnected supply chain, from raw material to  fulfillment stage.
Enable on-time fulfillment with lean inventory.
Optimize for scalability and cost-efficiency.
Efficient & Effective Product Innovation
Enable systematic translation of in-depth learnings into new products and roll out.
Optimize for scalability, collaboration, speed, and product success.