The Latitude Hotels group is a unique African lifestyle hospitality brand based in urban environments across the continent. As well as hotels, the group offers members clubs, workspaces, spa, gym and conferencing facilities. With best practice sustainability, we marry the very best of the local communities in which we are based, with all the conveniences a traveller would expect at home.

Manage guest reservations, modifications, and cancellations efficiently.
Respond promptly to booking inquiries via phone, email, and online channels.
Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
Maintain accurate records of reservations and guest preferences in the PMS.
Assist in upselling room categories and promoting hotel amenities.
Provide exceptional customer service to resolve any booking-related issues.