Key Roles and Responsibilities

Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup.
Support system prep for new data entry cycles, ensuring they are completed in a timely manner.
Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences.
With supervision from the direct supervisor, support in design, development and deployment of TaroWorks forms and ensure correct mapping to Salesforce.
Support in Salesforce schema updates such as field creation and/or updates with supervision.
Support system/helpdesk, track and respond to user requests in a timely and effective manner.
Perform regular file archiving and purges as necessary.
Create and change user accounts as requested.
Develop and maintain reports on Salesforce as requested.
Manually upload data as necessary to support project teams with the creation of large numbers of records and any mass modification of existing records.
Perform weekly data cleaning, interpret reports and send logs to relevant project teams.
Support teams to drive data quality by proactively identifying areas with data quality issues and recommending potential solutions.
Creatively and proactively respond to user bottlenecks, developing ad hoc tools as needed.
Participate in technology planning in collaboration with other members of the Technology Solutions team.
Manage the sandboxes and users that have access to the sandbox environments.
Manage Salesforce Storage limits and data backups

Responsibilities

All systems and database process manuals should be well documented and up to date including, but not limited to, database structure, data dictionaries, integrations and procedures
Systems and database cleanup done on regular basis as per best practice and compliance procedures
Adequate support to users regarding DB access, data entry, troubleshooting and overall best practices
Manage user access and controls to ensure data security and integrity
Quality checks to ensure data is entered correctly and completely and run data maintenance reports

Safeguarding Expectations

Safeguarding is everyone's responsibility at Village Enterprise and it begins with individual staff;
Continuously sensitize program participants on safeguarding.
Ensure compliance with Village Enterprise’s safeguarding policies.
Report any incident of safeguarding in program operations for appropriate action/follow up.

Requirements

Bachelor’s degree with a technical major, such as engineering or computer science.
Relevant working knowledge in relational database management, ie, MySQL, PostgreSQL
One-year experience in systems administration, with particular emphasis on data management
Knowledge of or willingness to learn Salesforce terminology and administration.
Knowledge of or willingness to learn TaroWorks.
Ability to proactively identify and address complex problems in a way that responds to end user needs.
Ability to communicate complex technology to users of all ability levels in a way that is understandable, respectful and engaging.
Ability to work independently and remotely while contributing to a team effort.