A Customer Service Officer represents their business as a client support person. Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services.

IMPORTANT QUALITIES
the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

SKILLS REQUIRED
It's all about being in the right PLACE at the right time.

We've come up with the acronym PLACE to describe the top five customer service skills and attributes needed for success: Positive, Listening, Adaptable, Calm, Empathetic.