The Client Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.

Requirements 


Minimum HND/B.Sc in Business, Marketing, Communications, or a related field & completed NYSC
Must live within Anthony, Maryland, or its environs.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities
Ability to multitask and to  work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
Proficiency in Microsoft Office Suite, especially excel & word.  
Attention to detail and a customer-first mindset
Ability to upsell & cross-sell
Ability to generate leads
Must be fast at typing.
Must be conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
Minimum of 1-3 years experience in a similar role
Must be available for immediate employment


Job Roles 


Process orders from the website accurately, speedily, and efficiently. 
Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
Maintain records of customer interactions, transactions, and complaints 
Assist customers with product and service selection based on their needs. 
Identify opportunities to upsell or cross-sell products and services to meet customer needs. 
Coordinate logistics by liasing with 3rd party logistics and tracking orders


Dress code


Business casual


Work Hours 


Monday- Friday: 9am-5pm
Saturday: 10am-2pm