Job purpose

To manage and oversee all functions, responsibilities and activities related to the Registering and Licensing Authority Services Unit and to render effective and efficient service delivery within the unit by ensuring compliance with national legislation and provincial regulations through policy and procedural-driven management and the optimal management of best practice technology 

Appointment requirements

An appropriate three-year career-related tertiary qualification (degree or national diploma) in a study field related to the position
At least three years’ relevant experience in a driving licence testing environment, of which at least one year should be at supervisory level
A valid Code B driving licence
Computer literacy
NaTIS user registration will be an added advantage 

Personal attributes and/or competencies

Strategic management skills; verbal and written communication skills; planning and organising skills; financial management skills; ability to work under pressure; good interpersonal skills; negotiation skills; conflict-handling skills

 Primary functions

Take responsibility for any management aspect within the licence and registering authority as delegated by the deputy director or functional head
Implement organisational planning in order to ensure consistency and efficacy
Address concerns of the public and clients in respect of legislative issues, service delivery, personnel conduct, etc in order to ensure customer care and satisfaction
Participate in drafting and controlling the budget
Check audits from eNaTIS and implement changes to the operating procedures Respond to audit queries raised by the inspectorate
Implement and maintain various record systems in order to ensure accountable administration
Continually monitor procedures and records in order to detect, eliminate and prevent any suspicious inspection results, and ensure that corrective actions are effective
Control and verify administrative functions as performed by senior personnel in order to ensure performance and compliance
Render a professional and competitive administrative service to our clients in order to ensure customer satisfaction
Ensure the collection of all prescribed fees in respect of motor vehicle registration and licencing in order to comply with the provincial service-level agreement
Manage and control any changes, amendments or modifications to any work instructions of the registering authority throughout Tshwane
Provide safety training to staff members (externally and internally) in accordance with the Occupational Health and Safety Act, 1993 (Act 85 of 1993)
Attend safety meetings with safety representatives and senior staff