Responsibilities

Managing large amounts of inbound and outbound calls promptly.
Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.

Requirements

Candidates should possess a Bachelor's Degree / HND
A minimum of 2 years experience in a call center or customer service environment
Applicants must have a good understanding of English languages.
Must be able to read, speak and write English Language fluently.
Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
Proficient in the usage of Microsoft packages.
Knowledge of customer service telephony and technology.
Good data entry and typing skills.
Excellent communication and problem–solving skills.
Ability to understand individual differences.
Proficiency in driving Sales will be an added advantage.

Salary

N80,000 Monthly.
Other benefits include:

HMO, Pension and 13th month.