Job Description
• Managing large amounts of inbound and outbound calls in a timely manner • Identifying customers’ needs, clarify information, research every issue and provide solutions • Seizing opportunities to upsell products when they arise • Building sustainable relationships and engage customers by taking the extra mile • Keeping records of all conversations in the call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Processing orders, forms, applications, and requests • Communicating and coordinating with colleagues as necessary
Skills and Qualifications
• Strong phone handling skills and active listening • Familiarity with CRM systems and practices • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or diploma
Location: Labone - Accra

All cv’s should be sent via:
indicating the position as subject of the email.
Closing Date: 21 March, 2025