Job Details


Oversee the daily operations of the Surulere office ensuring a minimum of 85% operational excellence. 
Develop and implement efficient administrative systems, procedures, and policies to ensure smooth office operations. 
Identify, adopt, and implement new technologies and tools that can improve work processes and increase work efficiency by at least 70%. 
Responsible for the effective management of staff, by developing/reviewing job description, setting periodic goals and performance objectives, and providing guidance and support as needed leading to at least 85% of staff productivity.  
Hire, train and manage new staff, ensuring an average of 70% productivity in the first 3 months.
Develop and manage performance metrics quarterly to measure the performance of staff and track progress towards organization’s overall and strategic goals monthly.
Resolve staff and external complaints and issues within 24 hours or escalate, when necessary, within 24- 48 hours. 
Budget preparation: Prepare monthly office budget ensuring 100% compliance