Job Purpose Statement

The Engineer Collaboration role is to ensure support is provided to the bank’s Unified Communication and Contact Center infrastructure, Teams, and Microsoft O365 Suite. This includes maintaining, supporting, and optimizing key functional areas with external vendors, system experts and consultants.

Ideal Job Specifications

Academic:


University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.


Professional:


Training and certification in Enterprise Operating System administration e.g., MCSE, Network related certification e.g., CCNA, Certifications in relevant collaboration tools e.g., Microsoft SharePoint etc.
Business Continuity training


Desired work experience:


Experience in IT Collaboration and Network infrastructure support in medium to large organizations.
Proven experience in implementing and managing collaboration tools.