Proxynet Group, an IT company seeks to recruit an experienced, responsible and trust worthy individual to fill this role of a Customer Service Officer ( Front Desk)  Only Female and must reside in Lagos
Responsibilities:

Greet guests and provide them with superb customer service.
Ensure the reception is neat, presentable, and equipped with all the necessary supplies
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Maintain records and files.

Requirements

Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Good Social Media Management Skills
Good Use of Office Package
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Good Computer Skills
BSC Degree in any discipline. Customer Service certification would be an added advantage
Must have 4 to 5 years working experience.
Must reside in Lagos and on the Mainland